Shipping Policy

1. Processing Time

Orders are processed within 1-2 business days (Mon-Fri, German holidays excluded). You’ll receive a

dispatch confirmation email once your parcel leaves our warehouse.

2. Shipping Zones, Carriers & Costs

Zone | Carrier | Transit* | Cost**

Germany | DHL Warenpost | 2-3 BD | Free from 40 EUR; otherwise 4.90 EUR

European Union | DHL International | 5-10 BD| Calculated at checkout (»6-12 EUR)

Rest of World | DHL or UPS | 7-14 BD| Calculated at checkout (»12-25 EUR)

*BD = business days from dispatch. **Exact cost shown during checkout once destination & weight are

known.

3. Customs & Import Duties (non EU)

Deliveries outside the EU may incur import duties or customs fees levied by the destination country.

These charges are **beyond our control and must be paid by the recipient**.

4. Tracking

Every parcel ships with a tracking number emailed to you. If a parcel is marked “delivered” but missing,

notify us within 7 days at shipping@creepystitches.com.

5. Address Changes

We can update the delivery address only until the order status is “Shipped”. Rerouting after dispatch may

incur carrier fees.

6. Undeliverable or Refused Parcels

Returns marked “undeliverable” or “refused” will be refunded minus outbound shipping and any carrier

return fees. Renshipping is possible on request; new shipping charges apply.

7. Lost or Damaged Packages

Parcels are insured up to the value of the goods. Report visible damage to the carrier on receipt and

email photos within 48 h. Lostnparcel claims are filed after the carrier’s investigation window (7 BD DE

/ 14 BD international). We issue a replacement or refund once the claim is accepted.

8. Sustainable Packaging

We ship in recyclable cardboard boxes and paper mailers. Please recycle responsibly.

9. Contact

support@creepystitches.com